Dubai has introduced JABR, a unified digital platform designed to support families from the moment a death occurs, ensuring that grief is met with care, clarity and coordinated assistance rather than administrative burden. The initiative brings together government services, legal processes and community support into a single system aimed at preserving dignity during one of life’s most difficult moments.
Simplifying Procedures at a Difficult Time
JABR centralises all essential procedures related to loss under one platform, reducing the need for families to navigate multiple offices or repeat documentation.
Key features include:
- Automatic issuance of death certificates with instant system notifications
- A single portal for required payments and official approvals
- Burial or repatriation handled by a dedicated case officer
- Elimination of duplicate paperwork and inter-agency visits
The goal is to remove logistical stress so families can focus on mourning and remembrance.
Support That Extends Beyond Documentation
Beyond administrative processes, JABR integrates legal, educational and emotional support services to ensure continuity and care.
Under the system:
- Inheritance files are opened automatically with Dubai Courts
- Assets are proactively recorded to streamline heirship procedures
- More than 230 trained school counsellors are available to support affected students
- Religious counsellors can be accessed to provide spiritual and emotional guidance
This coordinated approach ensures that families receive timely assistance across multiple aspects of life following a loss.
Community, Dignity and Cultural Care
JABR also strengthens community-based support mechanisms, recognising the cultural and social importance of collective care during bereavement.
Services include:
- A network of more than 130 trained volunteers assisting with funeral services
- Prepared shroud kits and upgraded cemetery facilities
- Condolence tents and hospitality services for Emirati families across more than 70 locations
- Support for residents through community organisations and faith-based institutions
These measures reflect Dubai’s emphasis on dignity, compassion and cultural sensitivity.
The Bigger Picture
JABR represents a shift in how public services are designed — prioritising humanity alongside efficiency. By combining digital infrastructure with social, legal and emotional support, the platform reflects Dubai’s broader commitment to compassionate governance and culturally aware public care.
Rather than treating loss as a bureaucratic process, JABR positions it as a shared human experience — one in which families are supported, guided and never left to navigate alone.
